Safety comes first.
Gas smell, a carbon monoxide (CO) alarm, or fire / immediate danger? Leave the building. Call your utility emergency line or emergency services from outside. For fire or immediate danger, call emergency services. Do not wait for londonfireplacepros.ca or a website form response.
24/7 SERVICE · LONDON, ONTARIO
24/7 emergency fireplace service.
An urgent natural-gas or propane fireplace problem does not follow office hours. Call 519-694-3893 for 24/7 emergency fireplace service in London, Ontario. Coverage, attendance and timing are confirmed by phone.
Call 519-694-3893Call to confirm availability, arrival timing, coverage, model suitability, parts and charges. Immediate response is not promised.
24/7 emergency fireplace service
Urgent service starts with a call.
When your fireplace stops working or develops a fault that needs urgent attention, call rather than waiting for a website reply. Describe what has changed and share your location, brand and model if known. Service suitability, attendance, timing and any after-hours charges are confirmed by phone before work is agreed. Availability of compatible parts can affect the repair; 24/7 service does not guarantee immediate arrival or a completed repair on the first visit.
What we can discuss by phone
- A conversation about the fault and the service needed
- Confirmation of coverage and model suitability
- Agreement on attendance, timing and any after-hours charges
- Repair assessment and next steps within the agreed scope
GOOD QUESTIONS. CLEAR ANSWERS.
Emergency service, explained.
Still have a question? We’re a phone call away.
519-694-3893How do I request 24/7 emergency fireplace service?+
Call 519-694-3893, day or night, and explain the issue. Coverage, service suitability, attendance and timing are confirmed by phone. Do not rely on a form or email for urgent response.
Does 24/7 service mean an immediate arrival?+
No fixed arrival time is promised. Your location, the required service, current availability and any parts needs affect the next step. Confirm attendance and timing during the call.
Are there extra charges for after-hours service?+
Any callout, after-hours or repair charges should be discussed and agreed before attendance or work. Call to confirm the proposed scope and pricing; no free callout or fixed price is advertised here.
Can I send an emergency request through the form?+
No. The form is for non-urgent repair follow-up and is not monitored for emergencies. A saved request does not dispatch a technician or confirm an appointment. Call for urgent fireplace service.
What if I smell gas, hear a carbon monoxide alarm or see fire?+
Leave the building and contact your utility emergency line or emergency services from outside. Do not use the fireplace, wait for a website response or treat a repair call as a substitute for emergency responders.
Do you cover communities outside London?+
This page focuses on London, Ontario. Call with your town and postal code to confirm nearby coverage before arranging attendance. Model suitability and parts availability are also confirmed.
FOR CONCERNS THAT CAN WAIT
Non-urgent repair follow-up.
If your concern is not an emergency, leave your details for a repair follow-up. Share your postal code, fireplace model if known, and what you have noticed.
Submitting it does not confirm an appointment or dispatch a technician. Availability, scope and charges must be agreed separately.
For time-sensitive service availability, call 519-694-3893. For gas smell, a CO alarm, fire or immediate danger, leave the building and contact your utility emergency line or emergency services from outside instead. Do not wait for us.
YOUR COMFORT STARTS HERE
Request a non-urgent repair follow-up.
Tell us what you need. We’ll take it from there.
24/7 FIREPLACE SERVICE
Safe to talk? Let’s discuss the next step.
Call to confirm service availability in London, Ontario, arrival timing, model suitability, parts and charges.